TERMS

TERMS OF USE

Terms

WELCOME TO SURFMARKET.GR

We would like to inform you about the following terms of use for our online store. Their purpose is to better serve you, as well as inform you on your rights and responsibilities. These conditions are SURFMARKET policies and making a purchase through our online store means that you automatically agree unconditionally. These conditions are subject to change, the change, however, does not affect orders that have already been registered. If you do not agree to these terms you must refrain from using our online store, and from having any transaction with it.

PRODUCT INFORMATION & SPECIFICATIONS

We are committed to the completeness and accuracy of the information listed on our website, with regard to the existence of the essential features which are described for each product, with caution to any technical or typographical errors that have escaped our attention.

FINITE LIABILITY

Our online store is no way responsible for any technical problems that may occur to computer users before, after and during access to our site.

PRIVACY POLICY

By completing an order on our website, you will be prompted to register your personal details (name, surname, email, shipping address and contact telephone number), to process your orders. The personal data that you fill in anywhere in the pages of our shop, are kept solely for reasons related to your transactions with us, communication purposes and approved services and are not used by any third party (except as provided by Law to the relevant authorities)

To ensure the protection of your personal data, Surfmarket.gr uses SSL technology (Secure Sockets Layer) certified by Comodo. Comodo is a reliable medium for safe transactions over the internet, worldwide. With this technology, any information you enter on our site is coded before it goes online and then the authenticity of the message and the server is investigated.

Finally, personal security consists of the password you provide when you become a member of www.surfmarket.gr . In order to present any of your personal information, the username and password must firstly be given. For this reason, you should securely save this information in order to avoid the risk of it falling into the hands of others. You are also advised to create a password using symbols with alphanumeric characters.

All transactions made through www.surfmarket.gr are governed by the International and European Law, which regulates issues relating to electronic commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates matters concerning remote sales.

PRODUCT AVAILABILITY

No guarantee can be provided for the availability of products, but we do guarantee our promptly notifying consumers on the non-availability. If we receive an order for a product that has been exhausted, we shall inform the client of any cancellation or change, even change the delivery date if he wishes. In this case, the cancellation is not detrimental to the consumer.

PAYMENT

1. BANK DEPOSIT: Pre-pay your order, which you've already registered on our online store, at one of the following bank accounts, using your order number as a justification of the depositor.

Beneficiary: FUNSPORTS LTD

PIRAEUS BANK: 6607-108531-316 (ΙΒΑΝ: GR2201716070006607108531316) (BIC: PIRBGRAA)
ALPHA BANK: 116002320006853 (IBAN : GR4601401160116002320006853) (BIC : CRBAGRAAXXX)
NATIONAL BANK OF GREECE: 07600580174 (IBAN: GR3201100760000007600580174) (BIC:ETHNGRAA)
EUROBANK: 0026.0010.41.0200727731 (ΙΒΑΝ: GR20 0260 0100 0004 1020 0727 731) (BIC: ERBKGRAA)

It is very important to note the order number when depositing to avoid problems and delays in delivery time. Keep the deposit slip in case it is needed. For your convenience you can contact us when you make your deposit, so that we find it in the system and send you your order immediately.

2. CREDITCARD: Possibility of payment using your credit card through the ePOS Paycenter of Piraeus Bank.

3. CREDITCARD via PAYPAL: Possibility of payment through PayPal using your credit card. PayPal is probably the most popular and safest method of payment as it is used throughout the world especially for international transactions.

NO NEED TO HAVE A PAYPAL ACCOUNT TO MAKE A PURCHASE BY CREDIT CARD!

4. PAYPAL: Check out simply and more securely. After confirming the order you will promptly be lead through the payment process without having to enter any further information. As soon as you have successfully completed this process, your order will continue to be processed.

5. CASH ON DELIVERY (only for GREECE): Your order can be paid by cash upon receipt from the Courier Company. The maximum value of cash on delivery should not exceed 499€, as required by the Courier company. There is a surcharge of 3 € for delivery.

SECURITY OF PAYMENTS

choosing to pay with PayPal we enable you to make your payment through the most well-known for its safety, international payment method.

The online PayPal service, offers fast, easy and safe payments via the Internet, without having to disclose your credit card information. Therefore, if you have a PayPal account you can pay for your orders by depositing in your PayPal account. We are updated promptly and so can quickly begin the process of your order.

If you do not have a PayPal account, you can easily open an account (for free) by following the simple and comprehensive steps in PayPal’s Web Site. All you need to have is a credit card or transfer money from your bank account to your PayPal account. Both the deposit via PayPal and the creation of a new account is 100% inexpensive and completely safe.

SHIPPING METHODS

1. Delivery to Greece:

All orders are sent by ACS Courier Company from Monday to Friday. Once all products are readily available, they are prepared and ready for shipment within 24 hours from the time we are informed of your payment order.

Delivery Time:

Attica - 1 working day
Land Destinations - 1-2 working days
Island destinations - 1-3 working days

We are not responsible for any delay or failure of delivery due to factors such as strikes, extreme weather or any force majeure, but we are responsible for notifying you via email. Shipments of Windsurfing Boards @ Sup Boards may take a little more. For information please contact us.

Free Delivery Greece: Surfmarket offers 100% FREE Shipping on All NEW products.

USED Products: Surfmarket DO NOT offers FREE Shipping on Used products! Please contact us in order to calculate the cost.

2. Delivery to Europe:

All orders are sent by TNT Company or the Greek Post depending on the weight, from Monday to Friday. Once all products are readily available, they are prepared and ready for shipment within 24 hours from the time we are informed of your payment order.

IMPORTANT!!

Please Note that there are restrictions on products weighing more than 10kg, and cannot be shipped to all destinations.

Delivery Time:

DHL: 4-6 working days
GREEK POST: 7-9 working days

Free Delivery EU countries: Surfmarket offers 100% FREE Shipping on All NEW products

USED Products: Surfmarket DO NOT offers FREE Shipping on Used products! Please contact us in order to calculate the cost.

FREE Shipping applies ONLY to EU countries.

Member states of the EU:

Austria – Belgium – Bulgaria – Cyprus - Czech Republic - Croatia – Denmark – Estonia – Finland – France – Germany – Hungary – Ireland – Italy – Latvia – Lithuania – Luxembourg – Malta – Netherlands – Poland – Portugal – Romania – Slovakia – Slovenia – Spain – Sweden.

3. Delivery to Rest of the world:

IMPORTANT!!

Please Note that there are restrictions on products weighing more than 10kg, and cannot be shipped to all destinations.

USED Products: Surfmarket DO NOT offers FREE Shipping on Used products! Please contact us in order to calculate the cost.

Delivery Time:

DHL: 6-10 working days
GREEK POST: 10-15 working days

WITHDRAWAL / RETURN-SUBSTITUTION OF PRODUCTS

Α) You have the right to return purchased products and ask for their replacement:

In all cases where a demonstrable fault of our site «SURFMARKET» delivered other products or materially different ones from those ordered.
In all cases where the product was defective or lacking in its agreed quality.
Products must be in excellent condition and not used, the packaging must not be altered and must contain all original content. In this case we cover return costs.

Β) You have the right to return purchased products and ask them to be changed or exchanged with another or others that sum up to the rate of the price you have paid or with an additional premium, within 7 days of receipt of product.

C) You have the right to return purchased products and ask for a refund:

In all cases where the product was defective or lacking in the agreed quality, within 7 days of delivery of the product.
Within 7 days of delivery of the product.
In cases B and C, the products must be in excellent condition and not used, the packaging must not be altered and all original content must be included. In this case the return costs are charged to the consumer.
If return costs are covered by us, the products should always be returned by the same Courier Company, which delivered your order, to the address below.
If return costs are charged to the consumer, he is obliged to deliver the goods personally to the address below.

SURFMARKET.GR - 314 Sygrou Avenue - 17673 Kallithea, GREECE - Tel: +30 210 9530675

In all the above cases, the consumer is responsible for the deterioration or destruction or loss of products on their return. The refund to the consumer will be completed within 15 days from the date we receive the products. Please contact us before returning a product.

ORDER CANCELATION

If the consumer wishes to cancel his order, he must send us an email or contact us via the contact form. If the order has already been shipped, the consumer has the right to return products in accordance with the terms of WITHDRAWAL, but is responsible for returning the goods without damage and without further losses incurring to our online store. The return costs are charged to the consumer.

PRICING POLICY

Prices may change without any notice if necessary. The prices of all products include VAT.

LINKS TO SURFMARKET

The links in this site are provided for your convenience. These websites are not under our control and we bear no responsibility for their contents.

COPYRIGHT

All content in our online shop, including images, graphics, photographs, designs, texts, given services and products are our intellectual property and are protected by the relevant provisions of Greek law, European law and international conventions. Any copying, analog or digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, creation of derivative work or misleading the public about the actual content provider of our website is forbidden. Any reproduction, downloading, communication, distribution, or transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only with prior written permission of SURFMARKET or any other legitimate holder of the above mentioned copyrights.