Can I return a product?
Can I return a product?
Α) You have the right to return purchased products and ask for their replacement:
- In all cases where a demonstrable fault of our site «SURFMARKET» delivered other products or materially different ones from those ordered.
- In all cases where the product was defective or lacking in its agreed quality.
- Products must be in excellent condition and not used, the packaging must not be altered and must contain all original content. In this case we cover return costs.
Β) You have the right to return purchased products and ask them to be changed or exchanged with another or others that sum up to the rate of the price you have paid or with an additional premium, within 7 days of receipt of product.
C) You have the right to return purchased products and ask for a refund:
- In all cases where the product was defective or lacking in the agreed quality, within 7 days of delivery of the product.
- Within 7 days of delivery of the product.
- In cases B and C, the products must be in excellent condition and not used, the packaging must not be altered and all original content must be included. In this case the return costs are charged to the consumer.
- If return costs are covered by us, the products should always be returned by the same Courier Company, which delivered your order, to the address below.
- If return costs are charged to the consumer, he is obliged to deliver the goods personally to the address below.
SURFMARKET.GR - 314 Sygrou Avenue - 17673 Kallithea, GREECE - Tel: +30 210 9530675
In all the above cases, the consumer is responsible for the deterioration or destruction or loss of products on their return. The refund to the consumer will be completed within 15 days from the date we receive the products. Please contact us before returning a product.