Επιστροφές και πιστώσεις

Orders

  • How can I order a product?

    You can order easily:

    • Phone Order: (+30) 210-9530675 / 673
    • Online order.
    • Store Pick up.

  • Where is your store located?

    Διεύθυνση: Λεωφ. Ανδρέα Συγγρού 314 Καλλιθέα 17673

    Address: Leoforos Andrea Siggrou 314 - 17673, Kallithea GREECE.

    Ωράριο λειτουργίας καταστήματος:
    Δευτέρα - Τετάρτη: 09.30 – 17.00.
    Τρίτη - Πέμπτη - Παρασκευή: 09.30 – 20.30.
    Σάββατο: 09.30 – 15.00.


    Ωράριο τηλεφωνικών παραγγελιών:
    Δευτέρα - Τετάρτη: 09.30 – 17.00.
    Τρίτη - Πέμπτη - Παρασκευή: 09.30 – 20.30.
    Σάββατο: 09.30 – 15.00.

  • What are the payment methods?

    1. BANK DEPOSIT: Pre-pay your order, which you've already registered on our online store, at one of the following bank accounts, using your order number as a justification of the depositor.

    Beneficiary: FUNSPORTS LTD

    • PIRAEUS BANK: 6607-108531-316 (ΙΒΑΝ: GR2201716070006607108531316) (BIC: PIRBGRAA)
    • ALPHA BANK: 116002320006853 (IBAN : GR4601401160116002320006853) (BIC : CRBAGRAAXXX)
    • NATIONAL BANK OF GREECE: 07600580174 (IBAN: GR3201100760000007600580174) (BIC:ETHNGRAA)
    • EUROBANK: 0026.0010.41.0200727731 (ΙΒΑΝ: GR20 0260 0100 0004 1020 0727 731) (BIC: ERBKGRAA)

    It is very important to note the order number when depositing to avoid problems and delays in delivery time. Keep the deposit slip in case it is needed. For your convenience you can contact us when you make your deposit, so that we find it in the system and send you your order immediately.

    2. CREDITCARD: Possibility of payment using your credit card through the ePOS Paycenter of Piraeus Bank.

    3. CREDITCARD via PAYPAL: Possibility of payment through PayPal using your credit card. PayPal is probably the most popular and safest method of payment as it is used throughout the world especially for international transactions.

    NO NEED TO HAVE A PAYPAL ACCOUNT TO MAKE A PURCHASE BY CREDIT CARD!

    4. PAYPAL: Check out simply and more securely. After confirming the order you will promptly be lead through the payment process without having to enter any further information. As soon as you have successfully completed this process, your order will continue to be processed.

    5. CASH ON DELIVERY (only for GREECE): Your order can be paid by cash upon receipt from the Courier Company. The maximum value of cash on delivery should not exceed 499€, as required by the Courier company. There is a surcharge of 3 € for delivery.

Shipping and deliveries

  • What are the shipping methods of products?

    1. Delivery to Greece:

    All orders are sent by ACS Courier Company from Monday to Friday. Once all products are readily available, they are prepared and ready for shipment within 24 hours from the time we are informed of your payment order.

    Delivery Time:

    • Attica - 1 working day
    • Land Destinations - 1-2 working days
    • Island destinations - 1-3 working days

    We are not responsible for any delay or failure of delivery due to factors such as strikes, extreme weather or any force majeure, but we are responsible for notifying you via email. Shipments of Windsurfing Boards @ Sup Boards may take a little more. For information please contact us.

    Free Delivery Greece: Surfmarket offers 100% FREE Shipping on All NEW products.

    USED Products: Surfmarket DO NOT offers FREE Shipping on Used products! Please contact us in order to calculate the cost.

    2. Delivery to Europe:

    All orders are sent by TNT Company or the Greek Post depending on the weight, from Monday to Friday. Once all products are readily available, they are prepared and ready for shipment within 24 hours from the time we are informed of your payment order.

    IMPORTANT!!

    Please Note that there are restrictions on products weighing more than 10kg, and cannot be shipped to all destinations.

    Delivery Time:

    • TNT: 4-6 working days
    • GREEK POST: 7-9 working days

    We are not responsible for any delay or failure of delivery due to factors such as strikes, extreme weather or any force majeure, but we are responsible for notifying you via email. Shipments of Windsurfing Boards @ Sup Boards may take a little more. For information please contact us.

    Free Delivery EU countries: Surfmarket offers 100% FREE Shipping on All NEW products

    USED Products: Surfmarket DO NOT offers FREE Shipping on Used products! Please contact us in order to calculate the cost.

    FREE Shipping applies ONLY to EU countries.

    Member states of the EU:

    Austria – Belgium – Bulgaria – Cyprus - Czech Republic - Croatia – Denmark – Estonia – Finland – France – Germany – Hungary – Ireland – Italy – Latvia – Lithuania – Luxembourg – Malta – Netherlands – Poland – Portugal – Romania – Slovakia – Slovenia – Spain – Sweden.

    3. Delivery to Rest of the world:

    All orders are sent by TNT Company or the Greek Post depending on the weight, from Monday to Friday. Once all products are readily available, they are prepared and ready for shipment within 24 hours from the time we are informed of your payment order.

    IMPORTANT!!

    Please Note that there are restrictions on products weighing more than 10kg, and cannot be shipped to all destinations.

    USED Products: Surfmarket DO NOT offers FREE Shipping on Used products! Please contact us in order to calculate the cost.

    Delivery Time:

    • TNT: 6-10 working days
    • GREEK POST: 10-15 working days

    We are not responsible for any delay or failure of delivery due to factors such as strikes, extreme weather or any force majeure, but we are responsible for notifying you via email. Shipments of Windsurfing Boards @ Sup Boards may take a little more. For Information please contact us.

Returns and credit

  • Can I return a product?

    Α) You have the right to return purchased products and ask for their replacement:

    • In all cases where a demonstrable fault of our site «SURFMARKET» delivered other products or materially different ones from those ordered.
    • In all cases where the product was defective or lacking in its agreed quality.
    • Products must be in excellent condition and not used, the packaging must not be altered and must contain all original content. In this case we cover return costs.

    Β) You have the right to return purchased products and ask them to be changed or exchanged with another or others that sum up to the rate of the price you have paid or with an additional premium, within 7 days of receipt of product.

    C) You have the right to return purchased products and ask for a refund:

    • In all cases where the product was defective or lacking in the agreed quality, within 7 days of delivery of the product.
    • Within 7 days of delivery of the product.
    • In cases B and C, the products must be in excellent condition and not used, the packaging must not be altered and all original content must be included. In this case the return costs are charged to the consumer.
    • If return costs are covered by us, the products should always be returned by the same Courier Company, which delivered your order, to the address below.
    • If return costs are charged to the consumer, he is obliged to deliver the goods personally to the address below.

    SURFMARKET.GR - 314 Sygrou Avenue - 17673 Kallithea, GREECE - Tel: +30 210 9530675

    In all the above cases, the consumer is responsible for the deterioration or destruction or loss of products on their return. The refund to the consumer will be completed within 15 days from the date we receive the products. Please contact us before returning a product.